FAQS - Frequently Asked Questions

Still have some questions? Send send them to contact@heykessy.com and we'll get back to you right away.

How long will a delivery take?

For deliveries within Metro Manila, it would take 1 day (24 hours) beginning from when it is sent. For provincial deliveries (outside Metro Manila) it could take 3-5 days. Please be advised that deliveries are done through a courier service and not directly by Hey Kessy.

We use the services of Fastrack or LBC for sending all orders. By default, we use Fastrack for deliveries, and use LBC if a customer specifies it.

How much are the delivery fees?

Deliveries will be made through Fastrack or LBC - fast but a bit more expensive.

For a complete breakdown of Fastrack domestic delivery rates, click here.

For LBC, you can view their rate calculator here. Take note that the declared value (where you put in the total cost of your order of washi tapes) has a minimum amount of Php 500, but that doesn't mean your order has to amount to at least Php 500.

For reference, ten rolls of washi tape weighs approximately 0.14 kilos.

How do I pay for my order?

You may pay through bank deposit or by sending your payment through Paypal.

You may deposit your payment in BPI or Unionbank. We'll send you the bank account details in the email confirming your order.

Please send an email to contact@heykessy.com after you have made a payment so that we can confirm the transaction.

Where is the Hey Kessy Shop located?

Our shop is located at Level 2, Urban Turf, U.P. Town Center, Katipunan Avenue, Quezon City, Metro Manila. We're open everyday from 11AM-9PM Monday to Thursday, and 10AM to 10PM Friday to Sunday.

Why does my order need to be approved before I pay?

We only approve an order if all the items you want to buy are available, and we will not ask you to pay for an order if it is not approved.

We'll notify you - through the contact details you provided - when an item you ordered is out of stock, and talk about how to change or cancel your order.

We'll also let you know right away if your order is approved, and only then can you proceed with the payment.

Are we open to doing collaborations and partnerships?

Yes we are! Share with us your ideas how we can work together by sending an email to contact@heykessy.com.

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